Account Representative

Payer Compass is looking to fill an Account Representative position in Plano, TX

Department: Client Services Location: Plano, TX

Basic Functions:

This position exists to become intimately familiar with assigned clients by researching and understanding their history, operations, and business needs. The Account Representative acts as a point of contact to help resolve customer problems by clarifying issues, determining causes, selecting and explaining the best course of action and applying the appropriate resources to reach a successful resolution. In addition, this position will train end users to understand the system operations. This position reports to the Manager of Client Services.

Education and Work Experience:

  • Bachelor’s degree and/or 4+ years’ experience in client management and/or support, with a healthcare background

Knowledge, Skills and Key Competencies:

  • Working knowledge of the healthcare industry – focus on revenue cycle preferred
  • Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts
  • Experience working both independently and in dynamic team settings
  • Computer knowledge – specifically MS Office, with a focus on intermediate to expert level in MS Excel
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