Account Representative

Payer Compass is looking to fill an Account Representative position in Plano, TX

Department: Client Services Location: Plano, TX

Basic Functions:

This position exists to become intimately familiar with assigned clients by researching and understanding their history, operations, and business needs. The Account Representative acts as a point of contact to help resolve customer problems by clarifying issues, determining causes, selecting and explaining the best course of action, and applying the appropriate resources to reach a successful resolution. In addition, this position will train end-users to understand the system operations. This position reports to the Manager of Client Services.

  • Manage help desk ticketing and claim review/analysis queues
  • Conduct regular calls with clients to discuss open issues, manage expectations, etc.
  • Respond to client issues in a timely manner, including working on applicable issues and triaging those outside of the immediate influence
  • Manage ad hoc training requests for process/navigation of product with clients
  • Maintain current client information via the company’s helpdesk system and other methods
  • Continue to expand industry and product knowledge

Education and Work Experience:

  • Bachelor’s degree and/or 4+ years’ experience in client management and/or support, with a healthcare background

Knowledge, Skills and Key Competencies:

  • Working knowledge of the healthcare industry – focus on revenue cycle preferred
  • Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts
  • Experience working both independently and in dynamic team settings
  • Computer knowledge – specifically MS Office, with a focus on intermediate to expert level in MS Excel

Protects and maintains patient and institutional information in a confidential manner and in a secured environment. Ensures data access limitations through the use of password protection, read-only access, and other measures that protect the data from unauthorized or accidental access.

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